NHS continuing healthcare (CHC)
CHC is the process for determining eligibility for NHS funded care for people who are either receiving long-term care or who may be at the end of their life and need palliative care.

This process is nationally defined and we follow a standard process and use standard information collection tools to decide whether someone is eligible.

From April 2014, anyone eligible for CHC will also be able to receive the money they need as a Personal Health Budget in the form of a direct payment. This will give people greater choice and control over their care and support.

"Anyone can ask for a CHC assessment"
Services we commission
We commission individual packages of care and support in care homes and in people’s own homes.

In addition, NHS NEW Devon CCG is responsible for ensuring the quality of care and ensuring that the national process - NHS CHC is followed properly.


Who are these services for?
CHC services are for people who, because of primary health needs, are eligible for NHS CHC funding.

This includes people with physical disabilities, learning disabilities and older adults with complex physical and psychological needs.


What is the function of the services?
NHS CHC ensures that people with complex health needs have their care and support funded by the NHS.


How to access the services?
To access NHS CHC, people need to be screened and assessed by a nurse.

In Plymouth this assessment is provided by staff employed by Plymouth Community Healthcare.

For the rest of Devon - this assessment is provided by Northern Devon Healthcare NHS Trust or Devon Partnership NHS Trust.
"If you feel that you, a family member or someone you care for are eligible for NHS CHC, then you can speak to your community nurse or your GP about an assessment."CHC team
Policies we operate under
The National Framework for NHS Continuing Healthcare (CHC) governs how we work locally. It is available to download here.
Previously unassessed periods of care operational policyClick here to download this file
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Individual package of care policy
This policy is concerned with the sustainability, equitability and affordability of an individual care package.

The details and implications of this policy are set out in the links below.

A patient leaflet is also available, which explains how CHC packages of care are arranged.
CHC and individual packages of care - Patient leafletClick here to download this file
Add this document to cartIndividual package of care policyClick here to download this file
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Refreshed Redress Guidance
NHS England has published draft refreshed NHS CHC Redress Guidance for CCGs, to be used when considering NHS CHC redress payments for individuals. 

The document has been updated to reflect the 'Principles for Remedy' from the Parliamentary and Health Service Ombudsman (PHSO) for all public bodies. 

For more information or to provide feedback please click here.
Draft Redress guidanceClick here to download this file
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Contact us
Continuing Healthcare
County Hall
Topsham Road
Exeter,
EX2 4QL

Telephone: 0845 8630670
Email: d-ccg.complexcarenewdevon@nhs.net
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