People's experiences of services and how they help them to identify what they need and want is a key part of the information we need to help us commission services that are right for those who use services. Consequently, a significant part of our re-procurement of Devon's Children's services involved our listening to what people have told us. How we did this and what we heard and how we used that information can be found in the summary document below.
How people have influenced services
In the winter of 2016/17 we checked some of the themes that arose from these views with parents. We asked for more information about what the experience of those themes felt like. Healthwatch Devon and Parent Carer Voice forums helped us do this.
Then, once again, we worked with the people of Devon to get their views on what we had created from their feedback so far. Over the summer and autumn of 2017 we asked them to tell us if we were on the right track in how we described how services should be for the next 7-10 years.
Over 900 individuals and organisations were contacted for feedback during the summer engagement period. We spoke to over 200 children, young people, parents/carers, community organisations, clinicians and health and social care professionals using various forms of engagement including social media. The outcome of this programme is finalised in the document below.
One of the important principles of the engagement we carried out was that we involved as diversely as possible. To further support this inclusive approach we have prepared easy read documents for Devon and for Plymouth.