How people have influenced services


People's experiences of services and how they help them to identify what they need and want is a key part of the information we need to help us commission services that are right for those who use services. Consequently, a significant part of our re-procurement of Devon's Children's services involved our listening to what people have told us. How we did this and what we heard and how we used that information can be found in the summary document below.

Devon wide report

In the winter of 2016/17 we checked some of the themes that arose from these views with parents. We asked for more information about what the experience of those themes felt like. Healthwatch Devon and Parent Carer Voice forums helped us do this.

In the Spring of 2017, we took the themes and experiences that people had given us and developed principles for a future service. We also described critical factors that it must have in order to be successful for children, young people, their families and carers.

Then, once again, we worked with the people of Devon to get their views on what we had created from their feedback so far. Over the summer and autumn of 2017 we asked them to tell us if we were on the right track in how we described how services should be for the next 7-10 years. 

Shaping future services
The comments we received from all this engagement have been taken into account in all of the documents we have produced for this re-procurement of services.  We have also used social media to ask further questions to help us further develop our thinking.
We have more recently prepared a summary report that looks specifically at how the feedback you gave us has influenced our decisions about the shape of future services. This can be found below.

Over 900 individuals and organisations were contacted for feedback during the summer engagement period. We spoke to over 200 children, young people, parents/carers, community organisations, clinicians and health and social care professionals using various forms of engagement including social media. The outcome of this programme is finalised in the document below. 

Feedback report
A summary document outlining how people have influenced this process has also been prepared and can bedownloaded below.
How you influenced the reprocurement

One of the important principles of the engagement we carried out was that we involved as diversely as possible. To further support this inclusive approach we have prepared easy read documents for Devon and for Plymouth.

Easy read Devon Easy read Plymouth

Involvement and engagement

The engagement we carried out was designed and shaped by an engagement steering group that included commissioners, provider partners, social care and parent representatives (Chair). The steering group drew up an engagement plan which can be found below along with the Quality Equality Impact Assessment
Engagement plan

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