Contact

General enquiries

If you would like to email any member of NHS NEW Devon CCG staff, please send your email to d-ccg.corporateservices@nhs.net stating the name of the person you wish to contact. Your email will be forwarded for their attention so they can reply to you as appropriate. 

NHS Northern, Eastern and Western Devon Clinical Commissioning Group 
Newcourt House
Newcourt Drive
Old Rydon Lane
Exeter
Devon
EX2 7JQ
 
Telephone: 01392 205 205 or 0845 140 5005
Email: d-ccg.corporateservices@nhs.net

Patient Advice and Complaints Team

NHS Northern, Eastern and Western Devon Clinical Commissioning Group 
FREEPOST EX184
County Hall
Topsham Road
Exeter
EX2 4QL 
 
Telephone: 01392 267 665 or 0300 123 1672
Text us for a call back: 07789 741 099
Email: pals.devon@nhs.net or complaints.devon@nhs.net 

Please note: NHS NEW Devon CCG will not be responsible for handling complaints about GPs, dentists, pharmacies or opticians. If you wish to make a comment or complaint about these services, and it cannot be resolved locally with the practice manager, please contact the NHS Commissioning Board at England.contactus@nhs.net or 0300 311 22 33.

Northern locality

Northern locality
NHS Northern, Eastern and Western Devon Clinical Commissioning Group 
Crown Yealm House
Pathfields Business Park,
South Molton
Devon
EX363LH
 

Telephone: 01769 575 100
Fax:  01769 573 740
Email: D-CCG.NorthernLocality@nhs.net

Eastern locality

Eastern locality
NHS Northern, Eastern and Western Devon Clinical Commissioning Group 
Newcourt House
Newcourt Drive
Old Rydon Lane
Exeter
Devon
EX2 7JQ
 
Telephone: 01392 356 097
Fax: 01392 356 185
Email: D-CCG.EasternLocality@nhs.net

Western locality

Western locality
NHS Northern, Eastern and Western Devon Clinical Commissioning Group 
Windsor House
Tavistock Road
Plymouth
PL6 5UF

Telephone: 0845 155 8000
Fax: 01752 398781
Email::WesternLocality@nhs.net

Devon Referral Support Services (DRSS)

Devon Referral Support Services (DRSS) is a referral contact centre based locally with offices in both Newton Abbot and Plymouth.


Devon Referral Support Services
Bridge House
Collett Way
Newton Abbot
Devon

TQ12 4PH

Patients Helpdesk: 01626 883 888
Internal Enquiries: 01626 883 700

Email: cab.helpdesk@nhs.net

Media and communications team

For media, events, newsletters and website enquiries:


Communications team

NHS Northern, Eastern and Western Devon Clinical Commissioning Group 
Newcourt House
Newcourt Drive
Old Rydon Lane
Exeter
Devon
EX2 7JQ

Telephone: 01392 267 647
Email: D-CCG.Communications@nhs.net

Human resources (HR) department 

Human resources (HR) department 
NHS Northern, Eastern and Western Devon Clinical Commissioning Group
County Hall
2nd floor, Main Building
Topsham Road
Exeter
EX2 4QL

Email: newdevonhr@nhs.net  

Freedom of information (FOI)

Freedom of information (FOI)
NHS Northern, Eastern and Western Devon Clinical Commissioning Group 
Newcourt House
Newcourt Drive
Old Rydon Lane
Exeter
Devon
EX2 7JQ
 
Email: d-ccg.foi@nhs.net

Please note: NHS NEW Devon CCG will not be responsible for handling Freedom of Information requests about GPs, dentists, pharmacies or opticians. If you wish to make a Freedom of Information request about these services please contact NHS England.

Email: England.contactus@nhs.net
Telephone: 0300 311 22 33

Success Regime in north, east and west Devon

For questions and enquires relating to the NEW Devon Success Regime:

Email: NEWDevon.SuccessRegime@nhs.net

Sustainability and Transformation Plan (STP) for Devon

For general enquiries relating to the STP:

Email: D-CCG.CorporateServices@nhs.net

Telephone: 01392 267 647

Services in your local area

Northern Devon Healthcare NHS Trust

Northern Devon Healthcare NHS Trust runs North Devon District Hospital in Barnstaple and community hospitals in Bideford, Holsworthy, Ilfracombe, South Molton and Torrington.

Northern Devon Healthcare NHS Trust

North Devon District Hospital
Raleigh Park
Barnstaple
Devon
EX31 4JB


Email: ndht.contactus@nhs.net
Telephone: 01271 322 577

Website: www.northdevonhealth.nhs.uk

Royal Devon and Exeter NHS Foundation Trust

Plymouth Hospitals NHS Trust

Plymouth Hospitals NHS Trust provides services at a number of sites across Plymouth including, Derriford Hospital, the Plymouth Dialysis Unit and the Child Development Centre.

 

Plymouth Hospitals NHS Trust,

Derriford Road,

Crownhill,

Plymouth,

Devon,

PL6 8DH

Telephone:  01752 202 082
Email: Communications.phnt@nhs.net
Website: www.plymouthhospitals.nhs.uk

Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust is an integrated organisation providing acute health care services from Torbay Hospital, community health services and adult social care.

The Trust runs Torbay Hospital as well as nine community hospitals, stretching from Dawlish to Dartmouth. They also provide health and social care to the local population.

Torbay and South Devon NHS Foundation Trust
Torbay Hospital
Lowes Bridge
Torquay
TQ2 7AA

Telephone: 0300 456 8000 (local rate) or 01803 614 567
Email: communications.tsdft@nhs.net
Website: www.torbayandsouthdevon.nhs.uk

NHS South Devon and Torbay CCG

South Devon and Torbay CCG covers the areas of Brixham, Paignton, Torquay, Newton Abbot, Totnes, Dartmouth, Teignmouth, Dawlish, Ashburton, Buckfastleigh, Bovey Tracey and Chudleigh.

Its area extends to Prawle Point in the South, along the coast as far as Dawlish, and into the open moor up to Widecombe-in-the-moor.
 
All NHS commissioning enquiries relating to this area should be directed to:

South Devon and Torbay CCG
Oak View Close
Torquay
TQ2 7FF
 
Telephone: 01803 652 500

Email: sdtccg@nhs.net
Website: www.southdevonandtorbayccg.nhs.uk

Livewell Southwest

For enquiries relating to community physical and mental health (adult and children) and adult social care in Plymouth, and community health in South Hams and West Devon:

Livewell Southwest

Mount Gould Local Care Centre
200 Mount Gould Road
Mount Gould
Plymouth
PL4 7PY

Phone: 01752 268 011

Email: LivewellSWComms@nhs.net

Website: www.livewellsouthwest.co.uk

Devon Partnership NHS Trust

For enquiries related to mental health across Devon.

Devon Partnership NHS Trust
Wonford House
Dryden Road
Exeter

Devon

EX2 5AF

Email: dpn-tr.communications@nhs.net

Telephone: 01392 663 915

Website: www.devonpartnership.nhs.uk  

South Western Ambulance Service NHS Foundation Trust

South Western Ambulance Service NHS Foundation Trust (SWASFT) is responsible for the provision of ambulance services across an area of 10,000 square miles, which is approximately 20% of mainland England.

The Trust covers the counties of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Wiltshire, Gloucestershire and the former Avon area (Bristol, Bath, North and North East Somerset and South Gloucestershire).

South Western Ambulance Service NHS Foundation Trust

Abbey Court
Eagle Way
Exeter
Devon
EX2 7HY

Telephone: 01392 261 500

Website: www.swast.nhs.uk

Public health and local authorities

There are three upper three main local authorities in Devon. They are responsible for services such as education, libraries, housing, social care and public health.

Public health is about improving the health of people and making sure everyone across the county has equal access to health services.

The NHS and local authorities work together with the aim of:

  • Promoting health equality across Devon
  • Supporting people to make healthy life choices
  • Providing good quality and accessible healthcare
  • Preventing health problems through programmes like childhood immunisation.

Plymouth City Council

Plymouth City Council

Windsor House

Tavistock Road

Plymouth

PL6 5UF

Telephone: 01752 668 000

Email: enquiries@plymouth.gov.uk

Website: www.plymouth.gov.uk

Devon County Council

Devon County Council

County Hall

Topsham Road

Exeter

EX2 4QD

Telephone: 0345 155 1015 or 0845 155 1015

Email: customer@devon.gov.uk

Website: www.new.devon.gov.uk

Torbay Council

Torbay Council

Town Hall

Castle Circus

Torquay

TQ1 3DS
 

Telephone: 01803 201 201

Website: www.torbay.gov.uk

Other organisations

NHS England South (South West branch)

CCGs do not commission GP services, dental services, pharmacies or some aspects of optical services, military and prison health. This instead is the responsibility of NHS England local area team for Devon, Cornwall and Isles of Scilly.
 
For enquiries relating to these issues, please contact:

NHS England local area team (Devon, Cornwall and Isles of Scilly)
Peninsula House
Kingsmill Road
Saltash
PL12 6LE

Telephone: 01752 679 250

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