Devon Referral Support Services - your right to choose

  • What is DRSS?
  • Useful information for patients
  • Your feedback
  • Choosing your hospital

The Devon Referral Support Services ("DRSS") is a referral contact centre based locally with offices in both Newton Abbot and Plymouth.

DRSS supports the GP referral process from referrer to the first outpatient appointment. Where appropriate we offer a choice of location, date and time for their appointment, using the electronic referral system ‘e-Referral Service’.

The DRSS team covers all Devon and East Cornwall GP practices, this includes 127 surgeries, and a population of over 1.3 million people.

We also provide a Helpdesk for GP practices and patients to assist with any queries.

Contact Details
South Devon & Torbay, Eastern Devon,  Western Devon & Northern Devon patients
Bridge House,
Collett Way,
Newton Abbot
TQ12 4PH

01626 883 888
Western Devon & East Cornwall patients
Ground Floor, Windsor House,
Tavistock Road,
01626 883 888

Useful information for patients
  • Referrals are made by a GP or clinician following the relevant clinical guidance, self-referral is not available
  • All patients should receive a letter from DRSS with information on how to progress with their referral.
  • The helpdesk can be contacted on 01626 883 888.

Further information
For any other general help or queries about choice, or for large print, Braille, audio tape or other language versions, please ring:

DRSS Helpdesk: 01626 883 888 (Opening hours: Mon - Fri 9am - 5pm) - please do not use this number to book.


We are always looking to improve our services and value your opinion. If you would like to comment on the service you have recieved you can do so in the following ways:
  • Visit and click on “Tell your story”
  • Phone 0800 122 3135 (local rate) during working hours and tell your story to someone at Patient Opinion, who will put it on the web for you.
  • Alternatively, you can click here to complete a short survey.

Choosing your hospital and The NHS Constitution

In England, under the NHS Constitution, patients ‘have the right to access consultant led non-emergency treatment within a maximum of 18 weeks, or for the NHS to take all reasonable steps to offer a range of alternative providers if this is not possible’.

Most patients also now have the right to choose which hospital provider they are referred to.  This legal right, which was introduced in April 2009, lets patients choose from any hospital provider in England offering a suitable treatment that meets NHS standards and costs.

Patients can choose which hospital they are seen in according to what matters most to them, whether it's location, waiting times, reputation, clinical performance, visiting policies, parking facilities or other patients' comments.

A choice of hospital is available for most patients and in most circumstances.  Exceptions include emergency and urgent services, cancer, maternity and mental health services.  If you need to be seen urgently by a specialist (for example, if you have severe chest pain), you will be sent where you'll be seen most quickly.  Links to more information regarding your choice of hospital (all links open the NHS Choices website):Please note that the links provided above are for use regarding information about your choice of hospital - but NOT for booking an appointment.  DRSS should be used by Devon and South East Cornwall patients to book an appointment - see all the information on this page

Zero tolerance to abusive behaviour

We are happy to help sort out problems, answer questions or deal with any feedback or complaints that you may have, however all our staff are entitled to carry out their duties without fear of harassment, abusive behaviour, violence or aggression.

The CCG does not accept behaviour towards staff that is harmful, abusive, threatening or aggressive in any way and takes a zero-tolerance approach to behaviour of this kind.

Should staff experience this behaviour they may terminate correspondence without warning. All correspondence to the CCG is logged and further action to protect staff may be taken should it be necessary.

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