Patient transport information

Patient transport information

Patient transport poster (download available below)

Patient transport poster - downloadable poster Patient Transport Advice Service FAQ Non Emergency Patient Transport policy

Patients are asked to travel as independently as possible to and from health care appointments.

This page provides you with information on all of the transport options available as well as advice on how to choose the best one for you. You should also read any information with your appointment letter or check with the hospital or doctor.

You have the following options:

Making appointments

Set times and dates that suit you. Think ahead, if you are going to a venue for the first time and allow some extra time to park or find the correct department. You can ask for appointments at times to suit the transport options which are available to you and to minimise your costs. Staff will try to accommodate you if possible.

Public transport

Details on routes, connections and times are listed below.
Ask for ‘a guide to catching a bus or train’, ring ‘My Devon’ on 0845 155 1004 or visit www.journeydevon.info

Devon Hospitals’

For travel and transport information for community hospitals please contact:
Barnstaple, North Devon District Hospital, EX31 4JB 01271 311 687 Exeter, Royal Devon and Exeter Hospital, EX2 5DW / 01392 402 358 (10am-2pm) Plymouth, Derriford Hospital, PL6 8DH / 0845 155 8111 / 01752 792 929 Taunton, Musgrove Park Hospital / 08123 343 524 North, Exeter, East and Mid Devon - Northern Devon Healthcare NHS Trust / 01271 314090 Torquay, Torbay Hospital, TQ2 7AA / 01803 656 777 Plymouth and West Devon - Plymouth Community Healthcare / 01752 434700 Torbay and South Devon - Torbay and Southern Devon Health and Care / 01803 217397

Community transport and voluntary car schemes

These services are available to people unable to access public transport due to where they live or because of physical difficulties. Schemes often use volunteer drivers, provide cars or wheelchair-accessible transport and may be able to give some assistance to passengers from their house to the car and back.
Advance booking is always recommended. They make a charge based on mileage, payment is usually required at the start of the journey and receipts are given so eligible patients can reclaim costs of some journeys. Some schemes also make a booking charge - this will not be refunded.

Exeter and East Devon ........... 01404 46529
Mid Devon ............................... 01884 242 099
North Devon and Torridge ....... 01271 314 332
Plymouth ................................. 0845 053 9100

Using taxis
 
Some taxi companies have wheelchair-accessible vehicles. One fare covers you and your friends/family travelling to support you and it takes you door to door which is often the quickest option. Ask friends, neighbours and community transport for recommendations.

NHS supported patient transport
 
Transport may be available to patients who have a current physical or mental health condition or learning disability such that they require the skill or support of Patient Transport Services staff to leave their home or on the journey or where it would be detrimental to the patient’s condition or recovery if they were to travel by other means.

How to book
  • Patients can make bookings by phone - if possible the patient should make the call, but friends or carers can assist.
  • Patients are encouraged to book between 2 weeks and 48 hours ahead of their appointment.
  • Patients will be asked a set of questions to assess their eligibility each time they book.
  • If appointments are cancelled or changed make sure travel plans are also changed.
  • If you wish to appeal against a decision, please ask to speak to the service manager.
 
Frequent journeys to NHS treatment
 
Extra help is provided for patients travelling frequently for NHS treatment – three or more trips in one week or 10 or more in one month. Staff or patients can make bookings on the numbers above.

Transport tips
 
Got a bus pass or rail card? You maybe able to choose an appointment time when you can use your pass.

Can travel costs be refunded? Check costs and reclaim rules at your destination before you book your transport.

Appointment changed or cancelled? Make sure you also change your travel plans.

Community transport – Be a Volunteer driver

This sector is always keen to increase its membership of volunteer drivers.
Find out about schemes near you by visiting the Transport for your Community website.

Reasonable expenses policies for out of area treatment and placements

The following three policies have been written to provide clearer guidelines about how NHS NEW Devon CCG will support patients and families of children and young people who need financial support to go to healthcare appointments outside of the NHS NEW Devon CCG footprint (out of area).
 
The policies aim to standardise, make fair and provide definitive guidance on NHS NEW Devon CCG’s payment of travel and accommodation expenses for:
 
  • Families of children and young people placed out of area,
  • Families of children and young people receiving acute elective treatment out of area, 
  • Patients receiving healthcare out of area.
Reasonable expenses for families of children, placed out of area policy Reasonable expenses for families of children, receiving acute elective treatment out of area policy Reasonable expenses for patients receiving healthcare out of area policy

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