RD&E one of top performers for patient experience

19 June 2017

The Royal Devon & Exeter NHS Foundation Trust has been ranked as the joint best performing non-specialist Trust in the country for overall patient experience of care in a survey carried out by the Care Quality Commission (CQC).

The 2016 Adult Inpatient Survey found that the Trust shares the top spot with University Hospitals Bristol NHS Foundation Trust, scoring 8.6 out of 10 for people’s overall experience of inpatient services and is amongst the best performers in the survey.

It asked for people’s opinions on a variety of aspects of being an inpatient at the RD&E, including their experiences of planned and emergency admissions, time spent on a hospital ward, the care received from staff and the discharge process when it was time to go home.

The RD&E scored highly across all indictors in the survey, with many areas scoring better that then national average. These included:

  • Patients felt there were enough nurses on duty to care for them
  • Patients felt well looked after by staff during their time in hospital
  • Overall patients felt they had a very good experience of inpatient services

The survey results show a continuing improvement in the Trust’s performance since it last took part in the survey in 2014, with the RD&E scoring better than the national average in more areas than previously.

Suzanne Tracey, Chief Executive at the Royal Devon and Exeter NHS Foundation Trust, said: “Our amazing staff work tirelessly every day to provide safe and high quality care for our patients and I am really proud to see this effort reflected in these excellent survey results. Being in hospital is never easy and we are encouraged that our patients have rated their experience with us so highly.  We will do whatever we can to maintain these high standards of patient experience and will listen to feedback on where we can make improvements for the future.”

Lorna Collingwood-Burke, chief nursing officer at NHS Northern, Eastern and Western Devon Clinical Commissioning Group said: “I am delighted to see that the hard work of the staff at the RD&E has been recognised by patients and they report such positive experiences of the hospital. 

“We know that being in hospital is often a difficult and worrying time for our patients. It’s so important that we ensure patient experience is as good as it can be and being a top performer in this field is quite an achievement for the RD&E.”

Notes

The CQC Adult Inpatient Survey looked at the experiences of 77,850 people who received care at an NHS hospital in July 2016. For more information or to view the full survey, please visit the CQC website www.cqc.org.uk

The survey looked at the experiences of 657 patients who were cared for at the RD&E during July 2016

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