County’s practices rated higher than national average

14 August 2018

Devon’s patients have given their GPs and practices a big vote of confidence in a national survey, scoring their services above the country’s average in all categories.

The local practices were rated in NHS England’s GP Patient Survey, which provides information on patients’ overall experience of primary care services and their experience of accessing these services.

One of the questions asked patients to rate their overall experience of their GP practice.

In the area covered by Northern, Eastern and Western Devon Clinical Commissioning Group (NEW Devon CCG) 89 percent rated their experience as Good, while in the South Devon CCG area 87 percent rated their experience as Good. This was compared to the national average of 84 percent.

The survey also asked how easy it was to get through on the phone to someone at their GP practice.

In the NEW Devon CCG area, 81 percent said it was easy. In the South Devon and Torbay CCG area, 72 percent said it was easy. The national average was 70 percent.

In addition, patients were asked how would they describe their experience of making an appointment.

In NEW Devon CCG area 78 percent said it was good, and in South Devon and Torbay CCG area 75 percent said it was good. The national average was 69 percent.

Dr Tim Burke, NEW Devon CCG chair, said: “We are very proud of the work GPs do locally, and we’re pleased that the public feel the same way.

“GPs are often the first point of contact for patients, and they have an important role in patient management, providing ongoing care and treatment for those with chronic diseases and acute illnesses.

“We all aim to make patients’ experience as positive as possible, and we will continue to work hard to maintain the high levels of patient care.”

The annual survey, which has been redesigned to better reflect patient experience and the changing shape of primary care, has also been extended to include those aged 16 to 17.

Patients were asked if they have had enough support from local services or organisations to help them manage their condition (or conditions) in the past 12 months.

In the NEW Devon CCG, area 82 percent said yes. In the South Devon and Torbay CCG area, 84 percent said yes. The national average was 79 percent.

Patients were also asked to rate their last experience of NHS services when they wanted to see a GP but the GP practice was closed.

In the NEW Devon CCG area, 80 percent said it was good. In the South Devon and Torbay CCG area, 77 percent said it was good. The national average was 69 percent.

Dr Paul Johnson, South Devon and Torbay CCG chair, added: “It’s to the credit of local general practice that while demand is increasing, all the indicators in the survey show that Devon satisfaction rates are above the national average.

“The CCGs in Devon will be working with practices to ensure patients continue to receive these high levels of care in the coming years.”

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