Your Future Care

Decision taken to implement Your Future Care proposals

A selection of photographs taken at the Your Future Care public events. Click the image to view more.

Thank you for participating in the Your Future Care consultation, held by NHS Northern, Eastern and Western Devon Clinical Commissioning Group (NHS NEW Devon CCG).

The consultation launched on 7 October 2016 and closed on 6 January 2017, giving people the opportunity to have their say on a comprehensive model of care for people who are frail or elderly.

The consultation is now closed however, any feedback received by the CCG in relation to the Your Future Care consultation after this time will still be taken into account and the feedback will be considered.

The decision was made on Thursday 2 March by the CCG’s Governing Body to implement the recommendations made following the 13-week Your Future Care public consultation.

More care and support will be provided at home and in the community for the elderly and frail, preventing unnecessary hospital admissions and supporting a faster return home when hospital is needed.

Fewer community hospital inpatient beds will be needed and it has been decided that the number of community beds in the Eastern locality* will reduce from 143 to 72.

The decision is that community inpatients beds at Sidmouth, Exmouth and Tiverton community hospitals will remain, while those at Seaton, Exeter (Whipton), Okehampton and Honiton will close.

The changes will affect about 20 patients a week across the Eastern locality area – from Axminster in the East, Tiverton in the North, Exmouth in the South and Okehampton in the West.

Community hospital

Number of inpatient beds







An option for 24 beds at Seaton Hospital, rather than Sidmouth, had been the preferred option at the start of the consultation. However, analysis of material collected during the consultation and study of data on inequalities, led to Sidmouth emerging as the more appropriate location for beds.

Honiton and Okehampton hospitals did not appear in any of the shortlisted options following the initial scoring process.

During the consultation, the community in Honiton requested further consideration of issues such as rurality and patient access.

Similarly, the community put forward a case for beds at Okehampton Hospital.

The strength of feedback from public and clinical stakeholders has not changed the proposal to close beds at Okehampton, but the CCG agreed that in light of the rurality and associated factors, it would commission further work to assess the services needed in the Okehampton area.

The recommendations and findings are detailed in the Decision-Making Business Case, available on our website.

During the consultation:

  • More than 2,000 people participated in over 70 consultation events
  • More than 14,000 consultation documents and 55,000 summary documents were distributed
  • More than 4,000 people have now signed up to receive our regular newsletter featuring updates on Your Future Care. Contact us to sign up or call 01392 267 642.

If you wish to find out more about the proposals:

Do you want to be kept up to date with developments?

The best way to keep up to date is to receive our monthly newsletter. 

Please contact us by email on  or phone 01392 267 642 and we will add you to our distribution list. 

Post-consultation report

The final Your Future Care post-consultation report is available here

Contact us

Please find the contact details for Your Future Care below.
Telephone: 01392 267 642
Write: Freepost YOUR FUTURE CARE (no stamp required)
If you would like to be kept updated, please contact us and we will add you to our newsletter distribution list. 

About Your Future Care

Northern, Eastern and Western Devon Clinical Commissioning Group (NEW Devon CCG) is accountable for the commissioning of healthcare services to meet the needs of the population of about 900,000 people in the Northern, Eastern and Western parts of Devon.
We are responsible for delivering care that meets the needs of all residents and for doing so in a way that makes best use of taxpayer funding.
This consultation sets out proposals to improve your future care in Northern, Eastern and Western Devon by providing more care in people’s homes and avoiding hospital admissions where possible. 

We want to implement a consistent model of community services across NEW Devon, one which is based on the principles and priorities identified in earlier engagement and consultation with the public and clinicians.
Local health and social care organisations also face a financial shortfall in 2015/16 of £122m (4% of funding), rising to £384m (14% of funding) in 2020/21 if nothing changes.
The previous consultation led the CCG to develop six strategic principles to guide the commissioning intentions for community services in future.
They are that our community services should: 
  1. Help people to stay well.
  2. Integrate care.
  3. Personalise support.
  4. Coordinate pathways.
  5. Think carer think family.
  6. Home as the first choice.
Doctors, nurses, therapists and social care professionals from across our health and social care system have worked together to develop proposals to design a model of care which meets all these principles.
The aim of the model is to join up care more effectively so people are not being sent to hospital just because services are not available to look after them at home. For frail and elderly people, a prolonged stay in hospital can cause harm, increase risk of exposure to infection and reduce their ability to live independently at home. People have told us they would prefer to be in their own homes. Whilst people do sometimes need treatment in hospital, it is essential that they are then able to go home as soon as they are well enough and it is safe for them to do so.
To achieve this we need to shift our resources and focus from hospital beds to the care surrounding our patients in their own homes. This consultation is therefore about how we decide the location of fewer community hospital inpatient beds in Eastern Devon whilst giving people the reassurance as to the improved care they can expect instead in their own homes.
You can read our full consultation document here.

It describes the challenges we face in more detail, and the opportunities the new model of care provides, what we’ve improved so far and what we want to do next.

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